The 7 Secrets (About Us)

At protagx CRM Services, we believe in giving small businesses the superpowers they need to
conquer the market with our bespoke, flexible CRM solutions that actually work. Our mission?
Simple: to help you forge legendary customer relationships, streamline your operations
like a well-oiled machine, and grow your empire—even if your budget is tighter than a drum.

To pull this off, we mix a cocktail of traditional Japanese principles with our own secret sauce.
These guiding stars help us ensure our clients squeeze every last drop of goodness from their CRM systems:

IKIGAI

Finding Purpose.

Ikigai, meaning "reason for being," is about discovering what truly drives your business. We help you align your CRM system with your core mission, whether it's improving customer relationships or driving sales growth. This ensures every CRM activity has purpose and meaning, keeping you focused on what matters most.

Partner with protagx and experience the future of healthcare today. Together, we can transform the way healthcare is delivered, making precision medicine the standard in patient care.

KAIZEN

Continuous Improvement.

Kaizen focuses on small, consistent improvements that lead to big results. We believe in making gradual, data-driven enhancements to your CRM system, allowing your business to evolve and grow with time. By setting realistic goals and measuring progress, we ensure long-term success.

Pomodoro

Pomodoro Technique.

Time is one of the most valuable resources for small businesses. The Pomodoro Technique, which involves working in focused 25-minute intervals, is a great way to stay productive without burnout. Our CRM solutions are designed for efficiency, helping you complete tasks in manageable chunks so you can make the most of your time.

HARA HACHI BU

Simplicity Over Overwhelm.

In Japanese culture, Hara Hachi Bu teaches us to stop eating when we’re 80% full. In the CRM world, this means using only the features you need, rather than overwhelming yourself with unnecessary tools. We simplify your CRM system to meet your specific needs, ensuring that you focus on what really drives results without getting bogged down by complexity.

SHOSHIN

Approach with a Beginner’s Mindset.

Shoshin, or "beginner's mind," reminds us to stay curious and open to learning, no matter how much experience we have. CRM systems are constantly evolving, and we help you embrace new features and workflows with a fresh perspective, ensuring you’re always adapting and improving.

WABISABI

Embrace Imperfection.

Perfection can be paralyzing. Wabisabi, the art of finding beauty in imperfection, teaches us that progress is more important than waiting for the perfect solution. We help you implement your CRM system in phases, allowing for real-world feedback and iterative improvements. This way, you’ll always be moving forward without getting stuck in the pursuit of perfection.

YUIMARU

At protagx, we embrace the value of Yuimaru, the spirit of cooperation, as a guiding principle in everything we do.
Rooted in the belief that unity, appreciation of people, and meaningful relationships are essential to success,
Yuimaru shapes our approach to teamwork, client partnerships, and community engagement.

We recognize that true transformation happens when individuals come together, contributing their unique strengths for a collective purpose.
This spirit of collaboration not only fosters a supportive and inclusive environment within our team but also strengthens the
bonds we build with our clients, enabling us to create impactful solutions that resonate across industries.

At Protagx, Yuimaru is more than a value—it's the foundation of how we work and grow together.

Meet our amazing team

Christian Schappeit

CEO / Chief Scientist

Chris, with his background in Chemistry and years of experience in Pharma and the analytical field, directs our scientific research and ensures the accuracy and dependability of our data-driven algorithms.

Marian Kulisch

CTO / Lead Architect

Marian contributes a wealth of technical knowledge and experience to our team as a long-time software developer in the pharmaceutical and biotech industries. He spearheads the development of our advanced software solutions, incorporating the latest technologies to ensure optimal performance and security.

Pia Schappeit

CFO / Business Developer

A seasoned professional with an extensive foundation in economics, oversees protagx's financial operations. Her knowledge of e-commerce and strategic planning propels the expansion of our business..